Refund policy

We stand behind our products. If you're unsatisfied, return unused items in original packaging within 30 days for a full refund.

Return Address

Equinoxemporium
37 LADYKIRK DRIVE,
GLASGOW ,G52 2NR
United Kingdom

Returns Process

1. Email Help@equinoxemporium.shop with your order number
2. We'll provide a prepaid return label (Every or Royal Mail)
3. Refunds process within 3-5 business days after we receive your return

Conditions

• ✅ Free returns for defective/damaged items
• ✅ Full refunds for unworn, unwashed items with tags
• ❌ Final sale items (clearly marked) cannot be returned

Note: Original shipping costs are non-refundable for changed-mind returns.

Equinoxemporium is owned and operated by EQUINOX EMPORIUM LIMITED